Talk to the Mac - Shipping
After you have added products to your Shopping Cart you
can check the available freight options and costs by simply
entering in the postcode of your address where the order
will be shipped to. The same freight options are again
displayed when you are checking out and you can choose
which method of shipping you want to use at that stage.
We offer a range of delivery services depending on your
delivery location and order weight/size. For your security,
all shipments will require a signature of an adult upon
delivery. Our couriers may ask for you to present identification.
Once your order has been dispatched from Talk to the Mac we
are unable to change the delivery address or redirect it
to another address. When checking out you will be presented
with the delivery options available to you for that particular
order. Different delivery services have different maximum
sizes and weights that they will carry, so on larger orders
you may only have one or two delivery options available
Important Information About Delivery Times:
All delivery times are indications only (as provided by
the individual delivery service), and indicate the time
it would normally take for delivery once the goods are
dispatched from Talk to the Mac. Delays in shipment may occur
if a product is out of stock or temporarily unavailable
from our suppliers. You will be advised via email of
any substantial delay. In the event of some items on
your order being in stock and some items being substantially
delayed we will contact you with the option to split
your shipment. Additional freight charges will apply.
Australian Air Express
Australia Air Express delivers Australia wide, including
to Post Office boxes. This delivery option may not be
available for larger orders. Delivery times to most capital
cities is next business day. An extra day or two should
be added for Perth, Darwin and regional locations.
Australian Air Express cannot deliver to Locked Bag, RMB
or RSD addresses.
Deliveries through this service can be tracked via Australian
Air Express Track & Trace.
TNT Road Freight
TNT Road Freight offers affordable delivery of larger items
via road freight throughout Australia. Delivery times
can range from overnight up to 5 business days depending
on your location.
TNT cannot deliver to PO Boxes, Locked Bag, RMB or RSD
Deliveries through this service can be tracked via TNT
Australia Post Receipted Parcel Post
Australia Post is the only delivery service that will deliver
to RMB/RSD addresses, locked bags and other remote locations.
Delivery times vary depending on your location. Generally
up to 5 business days.
Online tracking is not available for deliveries via this
Please note that delivery times are based on information
provided by individual courier companies and should be
used as a guide only. Delivery times may vary, particularly
for remote locations. The delivery times mentioned are
an indicative time for delivery from when your order
ships from Talk to the Mac.
Should you need to return a product to us, please call
on 07 4041 6000 or email us at firstname.lastname@example.org to
receive a Return Authorisation number. Normally requests
for returns will only be accepted within 7 days of you
receiving the goods. You will be responsible for return
shipping costs unless we shipped a product that was incorrect
or faulty on arrival. Should a product be returned to
Talk to the Mac as faulty, but is found to be in normal
working order, you will be charged for the cost of freight
from you to Talk to the Mac and the cost of return freight
at our normal freight charges. You may also be charged
a service fee for the testing of the product. Talk to the
Mac may charge a reasonable fee should you return any goods
for credit or exchange which have been damaged while in
your care. Generally credits/refunds are limited to the
cost of the goods excluding freight charges.
Any disputes shall be judged under the laws of the State
Note: Freight calculations are
based on your packed order's "cubic
weight". Cubic weight is calculated as the greater
of either the package weight or dimensions, based on 1
cubic metre = 250kg.